Lash Lab CBR Policy
At Lash Lab CBR....
it is very important to us that our clients have an amazing experience from the minute you walk in to the minute you walk out
please take some time to ensure lash lab is right for you before booking an appointment
If you need any help whatsoever or need to ask a question get in touch !
We are on facebook instagram or you can email
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Please have a look on our easy to use booking system to find a suitable time or feel free to message the lash lab cbr instagram or facebook and we will get back to you asap
Arrival
Running Late?
Please arrive on time to your appointment
there is parking out the front of the house
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please have no makeup or facial creams on
limit caffeine intake before your appointment
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if you wear contact lenses please do not wear
them to your appointment
if you are early please message us first to
make sure we aren’t with another client
We get it these things happen ..
if you are running late please let us know!
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if you are more than 15 min late you will be classed as a
no show and your deposit will be non refundable
Infill Appointments
Rescheduling
If you need to reschedule your appointment time please
let us know 24 hours before so we can fill your spot and
find you a new one
if you reschedule the correct 24 hours in advance your
deposit will go towards your rescheduled appointment
here at lash lab cbr we do not do in fills on other
lash artists work.
if you already have lash extensions on you will
need to book a lash removal plus a full set
lashes must be at 40% or more remaining in order
to be charged as a fill
less will result in an up charge from $10+ up to a
full set price pending the amount of lashes needed
if you are unsure please message me the day
before your appointment and i can help
No Shows
Cancellations
Allergic Reaction
A $40 deposit will be taken upon booking
your appointment
This deposit will go towards your total set.
you will not be booked in until this has been paid
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you can pay the rest of your appointment with
cash or card upon finishing
Deposit & Payment
Once you leave the salon its up to you to look
after your lashes
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We recommend purchasing an aftercare kit so
you can make sure your lashes stay clean
we can not guarantee our work if Aftercare is
not followed at home in between appointments
Aftercare
in the circumstance of a no show you
will lose your deposit as i will not have time
to fill your spot
cancellation within 48 hours of your appointment
deposit will be non refundable
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Any appointments cancelled outside of the 48
hour mark your deposit will be returned
if you think you are experiencing an allergic reaction
from any of the products used please contact us
straight away
we can get it sorted and have the extensions
removed free of charged
we will not take any responabilty for any
allergic reactions
Refunds
we do not offer full refunds for any service we
do however try our best to keep all clients happy
if you have excessive fall out in the first two days
please message us
anything past then will be classed as a fill
Notes
please do not bring your child, partner,
family or friends to your appointment
getting eye lash extensions should be a time
to relax and i need 100% of my attention on
your lashes
if you and a friend have back to back appointments
you both may come tougher but that will be the
only exception
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if you would like a silent appointment please
let me know
just bring headphones and relax
By booking in with lash lab cbr you agree to the polices that have been put in place
thank you